About us

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

Position Summary

This position is responsible for product and application expertise in support of metalworking cutting fluids, cleaners and corrosion preventatives. PAM required to optimize customer process performance by recommending best fit (cost/performance) solution. Liaison between R&D, Sales and the customer. Provides technical and application support to the frontline sales teams, direct and indirect customers in the region including product training, product recommendation and pricing, problem solving, customer presentations and trial support.

What will you do

• Provide technical support to the frontline sales force, including troubleshooting, new product implementation, product pricing and process optimization, trial leadership, etc.
• Identify and clearly define customer needs, lead internal collaboration to deliver the best solution.
• Select appropriate products from the portfolio in accordance with business needs and product line strategy.
• Propose products/modifications from the portfolio in accordance with business needs, product line strategy, and specific customer needs.
• Collaborate with Commercial, Operations and R&D to determine and establish feasibility and total product cost as input for the final offer.
• Develop and deliver presentations to customer and general market on technical/product related subjects including case studies, white papers, in collaboration with Commercial team.
• Understand the competitive landscape and provide input where applicable.
• Utilize the CRM system to manage responsibilities, collaborate, and capture important historical data for sales projects.
• Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc.
• Ownership of individual development plan (IDP) as agreed upon with direct line manager.
• Implement and drive and internal value based selling approach through the customer engagement and account management process.

What do we look for

• Bachelor’s Degree required (MS/MBA preferred) in Chemistry, Engineering or any business area.
• Minimum of 5 years of experience in a customer facing and technical capacity.
• Customer Focus – Dedicated to meeting customer expectations and requirements.
• Results Driven – Holds self and others accountable for achieving performance objectives.
• Relationship Management – internal and external.
• Strong collaboration and influence skills.
• Innovation – Demonstrates creative think, fosters an environment that encourages out-of-box thinking and openness to new ideas.
• Business Acumen – Understand business fundamentals.
• Analytical & Problem Solver – Analyzes situations and makes informed decisions with courage and conviction.
• Strong Communication Skills – written, verbal, active listening, influence, etc.
• Proficient in English – written & spoken.
• Working knowledge of Microsoft Office.

Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran’s status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities.